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One-In-Four Satisfied Customers Don't Come Back

According to a study by Vanderbilt University professors Anthony J. Zahorik and Roland T. Rust, up to 40% of satisfied customers don’t come back.

Anthonyj-zahorik , Vanderbilt-university , Not-likely , Not-sure , Empower-employees , Emotional-connection , Customer-hierarchy ,

David Keighley: I'm Not Sure the BBC Can Be Saved

David Keighley: I'm Not Sure the BBC Can Be Saved
theepochtimes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from theepochtimes.com Daily Mail and Mail on Sunday newspapers.

United-kingdom , British , David-keighley , Not-sure , Marianna-spring ,

This Customer Could Ruin Your Business

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. At least, it appears that way.

United-states , American , Anthonyj-zohorik , Vanderbilt-university , Not-likely , Not-sure ,

Dear Abby: Wife left ailing husband, now he's cured

Abby hears from a man whose personality changed during an illness and wife left. She won't return even though he's cured. And a widow wants to move back to hometown, but son doesn't want to leave middle school.

South-carolina , United-states , Abigail-van-buren , Pauline-phillips , Jeanne-phillips , Dear-abby , Saddest-man , Not-sure , Contact-dear-abby , Husbands-and-wives , Llness