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UserTesting Elevates Its Customer Education Experience With an Integrated University Learning Environment Rolls out expanded course curriculum with on-demand, live, and self-paced training options to help customers grow their skills with human insight UserTesting, a leading provider of on-demand human insights, today announced a new and improved UserTesting University program, offering more resources and more learning opportunities under the University umbrella. This integrated learning environment is built to help customers master the skills needed to mobilize the voice of the customer, and confidently create great customer experiences. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210310005307/en/ ....
January 14th 2021 12:55 Oli Mival, Director of User Research at Skyscanner, explains how the brand used user insight and testing to stay ahead of quickly shifting trends in travel. For travel companies and those in the hospitality industry, one of the biggest obstacles to navigating the coronavirus pandemic has been a lack of certainty. With travel restrictions constantly shifting and changing, consumers – even those who want to travel – have been wary of committing to booking a trip, unsure about how to navigate the hurdles posed by quarantine and testing requirements, or unwilling to take the risk of venturing onto a plane or into a hotel. Meanwhile, businesses have found the uncertainty challenging to prepare for – and have difficulties reassuring consumers when they themselves have no idea what’s ahead. ....