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/PRNewswire/ -- Invoca, the cloud leader in AI-powered conversation intelligence for revenue teams, today announced that Opus Research has named Invoca as a...
/PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in customer engagement solutions, announced today that it has been named a Leader in Opus Research's...
Vonage 11th Annual Global Customer Engagement Report reveals technology gap prevents meaningful connections and risks loyalty among customers Vonage,a global leader in cloud communications helping
The bank is using Google Assistant technology to power its virtual assistant, Fargo, according to Michelle Moore, head of digital at Wells.
Their chatbots are diverting calls away from call centers and helping bring in deposits, the banks say, as the adoption, maturity and usefulness of the technology improve.