Page 8 - Opus Research News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Haptik launches integration with Zendesk to provide AI-driven User Experience (PRNewsfoto/Haptik) Seamlessly transferring complex queries to human agents on Zendesk Chat. This sheds off the load on the human agents. Deep integration with Zendesk Sunshine Conversations enables an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger. Plugging in with the Zendesk Ticketing System to automatically generate customer support tickets. Swapan Rajdev, CTO and Co-founder at Haptik, said, "Working with Zendesk, Inc. gives us the opportunity to pow...

PHOTO: Oleg Laptev Done right, conversational AI can boost customer experience. But as with all things, the key is doing it right. Because the costs of doing conversational AI wrong can be greater than never using it in the first place. We asked experts for their advice on how to design effective conversational AI. Start With Natural Language Processing "Effective conversational AI starts with natural language processing and the magic of cognitive resources (primarily pattern recognition and analytics) and applies it to intent recognition," said Dan Miller, founder of Opus Research. "By rapi...

Uniphore unveils industry-first technologies to strengthen both agent and customer experiences in the contact center ANI | Updated: Jan 29, 2021 13:15 IST Chennai (Tamil Nadu) [India]/Palo Alto (California) [USA], January 29 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust ...

Uniphore Unveils Technologies to Strengthen Both Agent and Customer Experiences in the Contact Center New RPA and Agent Security Solutions Set a New Standard for Customer Service Amid Era of Remote Work and High Customer Expectation PALO ALTO, Calif., Jan. 28, 2021—Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust with consumers and de...