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NEW YORK (AP) — The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of…
This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.
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The promise of self-checkout has meant customers can avoid long lines by scanning and bagging their own items, workers can be freed of doing those monotonous tasks themselves and retailers can save on labor costs. But it has also meant customers griping about clunky technology, workers having to stand around and monitor both humans and machines and retailers contending with theft.
This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.