How Hospitals Are Trying to Improve the Patient Experience
During Covid-19, patient complaints soared. Here are some of the biggest gripes, and what hospitals are doing to address them.
Source: wsj.com
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Hospital and Health System CXOs to Know
Chief experience officers balance the best interests of caregivers, patients and leadership to improve and continue to deliver excellent care and patient experience at their organizations.
Source: beckershospitalreview.com