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Step 2 Check the claim form for any appointee details. This will be shown on page 11 of the claim form. If the claim form does not contain any appointee details, go to Step 3. If the claim form contains details of an appointee and the details are the same as the customer’s details do not capture the details of the appointee If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information do not contact the customer for any...

TCM0304050 - Specialist areas: international: miscellaneous: post-award change of circumstances - lead in You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist you have followed the guidance in TCM0138020  you have access to the change of circumstance flowcharts you have the correct user roles to follow this guidance. See the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits Homepage / selecting ‘R’ on the B&C A-Z index / selecting ‘Roles and Access Process’...