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select ‘Application’ on the toolbar select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen enter the customer’s NINO select the ‘All’ checkbox select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on which customer has opened the bank account. enter the new bank account number in the ‘Account No�...

select the ‘SOC - Yes’ checkbox select ‘Yes’ in the ‘Signature’ checkbox Note: If the customer has not signed the Annual Declaration, you treat it as signed. enter the date the Annual Declaration was received in the ‘Received Date’ field select ‘OK’. You will be taken to the ‘Declaration’ screen select ‘Paper’, ‘Telephone’ or ‘Digital’ as appropriate in the ‘Change Source’ field select ‘Process’ select the ‘SOC - No’ checkbox select ‘Yes’ in the ‘Signature’ checkbox Note: If the customer has not signed the Annual Declaration, you treat i...

Step 2 Check the claim form for any appointee details. This will be shown on page 11 of the claim form. If the claim form does not contain any appointee details, go to Step 3. If the claim form contains details of an appointee and the details are the same as the customer’s details do not capture the details of the appointee If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information do not contact the customer for any...

TCM0038120 - Changes - death (child): Death of a child - new claims (AG) You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. To deal with new claims that also notify you of the death of a child or young person, consider steps 1 to 21. Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date. Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or...

TCM0284120 - Specialist areas - complex: change of circumstances - non-complex to complex You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number. Background when an additional child joins a family that already includes 18 children when a polygamous or polyandrous marriage takes place, resulting in three adult customers in the family when a tax credits customer receiving Working Tax Credit (WT...