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select ‘Application’ on the toolbar select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen enter the customer’s NINO select the ‘All’ checkbox select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on which customer has opened the bank account. enter the new bank account number in the ‘Account No’ field enter the bank sort code in the ‘Sort Code’ field ....
Step 5 Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries. Check whether you can continue to process the work item. Follow the guidance in TCM0138020 then, if you can continue to process the work item compare the existing customer’s address and the failed customer’s address you noted on form TC648. If the addresses are different, you can’t be sure it’s the same child or young person, go to Step 6. If the addresses are the same, then it’s the same child or young person, go to Step 7. ....
then Step 6 Note: Where it is clear there is no overlap or the customer is included in another claim, the verification failure can be resolved without making any enquiries. Check whether you can continue to process the work item. Follow the guidance in TCM0138020 (link is external) , then, if you can continue to process the work item Compare the existing customer’s address and the failed customer’s address. If the addresses are different, you can not be sure it is the same child or young person, go to Step 7. If the addresses are the same, then it is the same child or young person, go to Step 8. ....
Step 2 Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date. Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or qualifying young persons in a household, born on or after 6 April 2017, unless it meets the exception criteria. Note: If you are dealing with a claim where an exception marker has been applied to any of the children/young persons included in the claim or the customer is reporting a change relating to an exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) . (This content has been withheld because of exemptions in the Freedom of Information Act 2000) For how to check if the exception marker has been applied, use TCM1000314. ....
TCM0284120 - Specialist areas - complex: change of circumstances - non-complex to complex You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number. Background when an additional child joins a family that already includes 18 children when a polygamous or polyandrous marriage takes place, resulting in three adult customers in the family when a tax credits customer receiving Working Tax Credit (WTC) starts to receive income-related Employment and Support Allowance (ESA(IR)) ....