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How HM Revenue & Customs handles Child Tax Credit and Working Tax Credit cases

select ‘Application’ on the toolbar select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data’ screen enter the customer’s NINO select the ‘All’ checkbox select ‘Yes’ on the message. You will be taken to the ‘Applicant Details’ screen select ‘Pm1’ on the toolbar. The ‘Payment Details’ screen will display Note: If it is a joint claim, select either ‘Pm1’ for the first customer or ‘Pm2’ for the second customer depending on which customer has opened the bank account. enter the new bank account number in the ‘Account No�...

TCM0038120 - Changes - death (child): Death of a child - new claims (AG) You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. To deal with new claims that also notify you of the death of a child or young person, consider steps 1 to 21. Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date. Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or...

Check for any change of circumstances. To do this check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208. Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) Note: From 6 April 2012 notified change of circumstances ...

Step 3 If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State. Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate. check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208  check the manual file and free format screen for any information relating to a change, if there has been a ch...