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PHOTO: Benjamin Disinger | unsplash Like many, I’ve been pondering what life will be like post-pandemic. It’s become almost trite to ask, “What will be the new normal?” There are so many ways to look at this question. How far will business travel rebound to pre-pandemic levels? How will we decide who will be allowed to continue remote work? How will organizations deal with the myriad legal complexities of “reasonable accommodation” among a hybrid virtual/on-premises workforce? How will automated and distanced emergency short-term process changes map into long-t...

PHOTO: Denys Nevozhai Work is becoming increasingly more complex for knowledge workers. Everything is evolving, from external factors driven by customer and regulator demands, to the internal environment which includes colleagues, knowledge and software tools. To help employees handle these challenges, companies have been providing them with an increasing array of digital tools which further complicate the digital environment. After a while, this complexity starts to have a negative effect not only on employee productivity, but on customer interactions. Over the years I have often traced op...

Collaboration platforms (e.g. Teams or Slack). As you can see, this is quite a short list for a specific example. Many of you who may feel as if you're drowning in tool options may likely read that list and wish yours was that short! So the digital workplace can be a broad, expansive and complex environment, well beyond the idea of an intranet site with some linked applications. No-Code Tools and the Digital Workplace One place where we may see some continuous evolution this year, helping to move the needle on improving productivity is the continued acceptance of no-code or low-code developm...

PHOTO: NASA After years of hearing more vendor sales pitches than is healthy for me, I’m convinced most pitches fall into two "why" categories. The first "why" is a pitch so abstract and high-level that it sounds like the technology equivalent of achieving world peace, with nary a mention of the "how" to actually pursue this nirvana. The second "why" pitch focuses on the technology itself — replete with elaborate technology stack diagrams — with scarcely a mention of the actual business benefits that might be tied to the technology. Also missing is any substantial discussion...