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“Our centralized guest data is powering all our guest communications, including email, paid social, our website, and texting. We can share our brand story using guests’ preferred channel of communication.”

AI art: everyone, it seems, has an opinion on it. But what do the people whose jobs are affected by it really think? Time for an impromptu support group.

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, tackle digital marketing and discuss ways hoteliers can vary their approach to attract guests. McAlpine offers a refreshing perspective on the role of user-generated content, and how to use that content to garner trust and facilitate guest loyalty.

A teenage girl lured a boy to a train station over a pair of trainers where she stabbed him while filming the attack on his own phone.