CSPAN2 Key Capitol Hill Hearings July 25, 2014
And that was what prompted my direction to say we are going to overhaul the standard performance contract for Medical Center direct recent visitor directors because we are not going to have a contract with their result is aligned with the patient outcome. I think is going to take some of those kinds of structural changes as well to ensure we get people focused. The last thing i would say is this. You know, we are so focused on wait times. As we think about how we teach timeliness of that is in the future, the centerpiece of that is a much more robust focus on patient satisfaction. I think that...
Source: archive.org
