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Delta Air Lines scales back changes to its loyalty program after a revolt by customers

Delta Air Lines is backtracking slightly on changes it previously announced in its frequent-flyer program, but it still plans to reshape SkyMiles to favor big spenders over customers who take the most flights. Delta outlined the revisions in an email from CEO Ed Bastian to SkyMiles members on Wednesday. “I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Bastian wrote. ....

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Delta Airlines to adjust Skymiles program overhaul nationwide

Delta Airlines has heard the outrage and anger from frequent fliers furious about significant changes to its loyalty programs and Sky Club access. ....

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Delta CEO Apologizes, But Will JetBlue And Alaska Steal Elite Flyers?

Delta Airlines CEO apologizes to elite status customers over changes to SkyMiles program, but competitors are trying to scoop up angry travelers. ....

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Opinion: Why frequent-flier miles are no longer worth bothering with

Constant changes to program rules and the devaluing of miles have turned what was once a good idea into a hopeless mess ....

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Delta says it 'went too far' with SkyMiles changes that caused an uproar

The airline will announce modifications to the program overhaul sometime within the next few weeks. ....

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