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Focusing on what a person has done - not what they have the potential to do - creates blind spots and prevents businesses from hiring untapped talent.

The Fawcett Society, a leading UK charity for gender equality, has declared 22nd November as Equal Pay Day 2023, marking the point where women, on average, stop earning compared to men due to the 10.7% gender pay gap. Spearheaded by society, this day accentuates the wage disparities faced by women, urging continued efforts towards achieving equal pay and gender equality in the workplace.

By utilizing certain skills tests, hiring teams can find customer service representatives who will provide a high-quality experience.

For companies dealing with high-volume hiring and recruitment needs, the challenge is even greater.

Despite a softening labour market in the US, companies are still struggling to fill job vacancies, with 57% of CEOs reporting problems attracting qualified workers, according to a survey by the Conference Board. The lengthy and convoluted hiring process, including multipage questionnaires and months-long interviews, is turning off potential employees, with recruiters overlooking internal candidates for outside talent. Companies need to bring discipline to their hiring processes, focusing on what is actually needed for the job and keeping track of how many candidates they have considered and ho...