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right now. first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. it is the top of the hour, 8:00eem eastern. we re glad you re with us. it is december 29th. welcome to cnn this morning. i think everyone wants an apology. i m confused because he said at one point that if you still haven t gotten your bad you could get it at no cost to you, which is you could get back at what you own. so we re talking about this apology this morning from southwest airlines. this time from the chief commercial officer brian green. this comes at 2300 more southwest flights today have been canceled and they announced new ways they are planning to help stranded customers. listen to this. you could submit a full refund request for any can ....
this morning a hostage deal and a temporary truce. dozens of women and children kidnapped and held captive by hamas are set to be released. this is a major moment in this war. we ll speak to one father whose son is among the hostages and waiting to hear if his child will be coming home. and this morning a warning to law enforcement here in the united states across new york. an intel agency says that israel-hamas war is boosting terrorist threats as anti-semitic acts continue to surge. today is set to be one of the busiest travel days of the year. what does that mean for your family and millions of others hitting the road this thanksgiving? we are tracking it all for you. i m kate bolduan with omar jimenez. john and sara are off. this is cnn news central. we are closely following the breaking news of the hostage deal between israel and hamas. it s just about 16 hours from now. the air strikes and the fighting that we have seen is still happening this mo ....