PHOTO: PaulPaladin Now that we know Digital Experience Platforms (DXPs) were not immune to challenges of usability, scalability and uptime last March, the question is how to prepare for the next big spike. And the spikes are already here, one year later. Just ask any state around the U.S. that manage COVID-19 vaccine appointments. Being ready for a digital onslaught requires a combination of the right flavor of cloud computing technology, the right people and a solid digital emergency plan, according to Irina Guseva, principal analyst at Gartner who first reported the usability, scalabil...