CNN CNN Newsroom April 26, 2014 19:52:00
Got to get you to the doctor. >> reporter: brooklyn-raised father, thomas, so proud of his military service, would go nowhere but the va for treatment. on september 28th with blood in his urine and a history of cancer, teddy and his wife rushed him to the va emergency room where he was examined and sent home to wait. >> all they wrote on his chart is must have primary doctor in one week. >> urgent. >> urgently. >> and they sent him home. >> reporter: did anybody call? >> no. >> reporter: sally kept calling day after day from late september through october, through november. then she no longer ...