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Washington’s tech industry hasn’t been immune to the pandemic. Companies such as the IT giant DXC and the event-organizing platform Cvent cut jobs amid the slowdown. But some, including the hot cloud-computing company Appian, committed to hundreds of new hires. Indeed, plenty of other good business news came from Washingtonian’s Tech Titans during the past year. Our 2021 winners—who were selected through both reporting and an informal process of nominations from their peers—managed to start up new and innovative companies, close on huge funding rounds, ink massive contracts, and ann...

A Americans are in the final sprint of a record year of e-commerce spending, filling their digital carts with holiday gifts and decor in a year when public health concerns are keeping them away from stores. That online haul, though, foreshadows an unfortunate aftershock for retailers: A potentially unprecedented deluge of merchandise returns. Online purchases have long had higher rates of returns than those for goods bought in stores, for obvious reasons: When you don’t try on or test a product before buying, you’re more likely to make a regrettable purchase. With e-commerce spending...

Retailers should brace for a tidal wave of returns Sarah Halzack, Bloomberg News We're in a critical time of year for retail: Larry Rosen on open letter to Ontario government VIDEO SIGN OUT Americans are in the final sprint of a record year of e-commerce spending, filling their digital carts with holiday gifts and decor in a year when public health concerns are keeping them away from stores. That online haul, though, foreshadows an unfortunate aftershock for retailers: A potentially unprecedented deluge of merchandise returns. Online purchases have long had higher rates of returns t...