Connected. >> gratitude how is that a power tool >> it's a surprising one, bu one i really believe in. it could be as simple as sending a thank you note, an it's a way to remind people of your connection to be specific about what it is they did fo you or with you and why it matters. and i have learned throughou my professional career, so, learn from leonard lauder, m boss estee lauder, that it's a memorable, important tool in connecting with people >> and then, as a matter o full disclosure, under reflection, you interviewed me for your reflection chapter. why? >> because all never forge when ...