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Article - From Silos to Synergy: Getting Hotel Teams on the Same Page - By Lynn Zwibak - Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together. But that\'s impossible when each department is still operating independently.
YOUNGSTOWN — The improvement project on Federal Street — one of downtown’s busiest roads — was supposed to be done by now, but more work is needed.
Article - Doug Kennedy Announces Next Topic In His Webcast Training Series: Reservations and Group/Event Sales - Use Storytelling Selling - Narrate The Pictures They Already Viewed Online - Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Article - Do Your Hotel Leaders Truly Understand The Difference Between 'Hospitality' and 'Guest Service?' - By Doug Kennedy - I often hear these terms used interchangeably, yet while they are related, and while guest satisfaction requires both, they are fundamentally different concepts. Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort.
The Buck Institute for Research on Aging has received a $3.5 million federal grant to lead the first-ever double-blind, randomized, placebo-controlled clinical trial to understand the effects of ketone ester supplementation on frailty, a condition of vulnerability which develops following age-related decline in multiple physiological systems.