Page 17 - Umesh Sachdev News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Consumers Frustrated with Contact Center Service During Pandemic The results of a new survey highlight some of the challenges contact centers are facing as the COVID-19 pandemic continues. According to a survey conducted by Uniphore, a company that specializes in conversational service automation, customer frustration has grown while businesses are also missing opportunities to build trust and loyalty because of the ongoing pandemic. On a more positive note, the survey revealed that consumers are open to new technologies that can aid contact center agents while better serving customers' immed...

COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration Uniphore, an early leader in Conversational Service Automation (CSA), today announced results from its latest COVID-era survey that underscores how challenges facing customer service centers are resulting in increased consumer frustration and missed opportunities for brands to build trust and loyalty. The report also shows consumer acceptance for new technology that can help call center agents and better serve the immediate needs of the customer. Call centers and customer experiences ...

Uniphore and Tech Mahindra partner to drive innovation in customer experience ANI | Updated: Dec 10, 2020 10:43 IST Chennai (Tamil Nadu) [India]/Palo Alto (California) [United States], December 10 (ANI/BusinessWire India): Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT inn...