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An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses.
Hybrid hospitality is here to stay. The complex needs and changing habits of modern guests mean that the way hotels think about revenue must change. In other words, heads in beds are great, but what happens beyond that? How do you capture the revenue from guests who also want a meeting space, a place to park and have lunch? It begins by moving away from RevPAR and embracing RevPAM (Revenue per Available Square Meter). This allows personalized guest experiences and ancillary services to serve as revenue streams, and so we enter a world of hybrid hospitality. What is hybrid hospitality? At Mews...
For a property to fully maximize its revenue, you need to utilize its space in the most efficient way. This sounds simple, but historically it hasn’t been. For a long time it was too complicated to manage multiple space types all in one place; the technology wasn’t ready and hotels that offered additional space types like meeting rooms or parking spots had to manage them in separate systems, hack their existing platform, or even keep track via humble pen and paper.