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The workers, all based in the Philippines and projected onto flat-screen monitors via Zoom, are summoned when an often unwitting customer approaches. Despite a 12-hour time difference with the New York lunch crowd, they offer warm greetings, explain the menu and beckon guests inside.
Having someone take your fast-food order on a virtual call may seem strange, but the benefits speak for themselves.
NYC restaurants use video screens with Filipino remote workers to greet and take orders, but secrecy and pay concerns arise.
Happy Cashier workers, who take orders via video chat, have been cropping up at local New York fast-food chains as early as October 2023.
When customers check out at Sansan Chicken, Sansan Ramen and Yaso Kitchen -- with locations in Manhattan, Queens and Jersey City -- they're still prompted add a tip of up to 18% on top of their bill.