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Yext Delivers Summer '23 Release with New DXP Innovations to Help Businesses Accelerate Success Building Digital Customer Experiences

Yext Delivers Summer '23 Release with New DXP Innovations to Help Businesses Accelerate Success Building Digital Customer Experiences
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Marc Ferrentino , Yext Inc , Yext Chat , Yext Knowledge Graph , Review Response , Yext Digital Experience Platform ,

Yext hops on the generative AI train with Yext Chat, an enterprise-focused chatbot

Yext Chat, Yext's foray into generative AI, is an enterprise-focused chatbot with features built with big businesses in mind. ....

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Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents


Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents
The search company has expanded its modern, AI-powered search solutions to serve a range of customer support use cases.
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NEW YORK, May 24, 2021 /PRNewswire/  
Yext, Inc. (NYSE: YEXT), the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams.
Yext, Inc.
The launch comes as people increasingly look online to find solutions independently, yet are unable to successfully resolve their issues. According to Gartner, 70% of a business s customers use self-service tools, but only 9% can fully resolve their issues through these more automated channels. As a result, many ultimately end up turning to live support options, driving up costs for the business and increasing the time to resolution for already frustrated customers. ....

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Yext, Inc. Announces Fourth Quarter and Full Year Fiscal 2021 Results


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NEW YORK, March 3, 2021 /PRNewswire/ Yext, Inc. (NYSE: YEXT), today announced its results for the three months ended January 31, 2021, or the Company s fourth quarter of fiscal 2021, and the fiscal year ended January 31, 2021.
I m incredibly proud of what we accomplished in an unprecedentedly challenging year. Despite major headwinds caused by lockdowns, our full year fiscal 2021 revenue increased 19% year-over-year, and we drove significant efficiencies in our business. We also overhauled our sales motion to lead with our category-disrupting Answers site search product and successfully generated demand and closed deals while working entirely remotely, said Howard Lerman, Founder and CEO of Yext. We re on a mission to disrupt keyword-based search, and in fiscal year 2022 we ll continue to expand our search platform to bring better, faster, and cheaper solutions to meet the different needs in the market. ....

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