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Humans aren't quite ready for a chatbot takeover, says Göttingen University study

Humans aren't quite ready for a chatbot takeover, says Göttingen University study
euronews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from euronews.com Daily Mail and Mail on Sunday newspapers.

Kurt Shuster , Nika Mozafari , Jason Weston , Journal Of Service Management , Service Management , Blender Bot , ஜேசன் வெஸ்டன் , இதழ் ஆஃப் சேவை மேலாண்மை , சேவை மேலாண்மை ,

Trust me, I'm a chatbot

Trust me, I'm a chatbot
eurekalert.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from eurekalert.org Daily Mail and Mail on Sunday newspapers.

Nika Mozafari , Journal Of Service Management , Innovation Management , இதழ் ஆஃப் சேவை மேலாண்மை , கண்டுபிடிப்பு மேலாண்மை ,

Frontline Service Robots: Their Role In Delivery Service | By Reza Etemad-Sajadi – Hospitality Net


Led by the team of the Associate Dean for Faculty Affairs and Associate Professor, Dr. Reza Etemad-Sajadi, this research focuses on human-robot interactions in a service delivery context. Through interviews, we gathered four outputs that appear to be important when talking about frontline service robots. But first off, what are frontline service robots? They are defined as
system-based autonomous and adaptable interfaces that interact, communicate and deliver service to an organization s customers (Wirtz et al., 2018).
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Service Robots: Use-cases
Service robots can be used in various ways. Some companies prefer to use them only with their employees, whereas others choose to put them in contact with their clients. In the latter case, one example is Pepper at Swisscom. This company used the robot as a floor manager, which means that its function was to greet clients and ask them why they were visiting the shop. With its AI, Pepper th ....

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