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Capgemini SE: Capgemini Press Release // World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world


Capgemini SE: Capgemini Press Release // World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world
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World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world
Successful insurers will connect channels and
empower their distribution network with emerging technologies,
to overcome COVID-19 s impact on customer acquisition and retention.
Paris, May 12, 2021 -
, published today,
finds that insurers need to rethink their distribution models to offer uninterrupted service, superior customer experience (CX), and maximum value as the industry s business dynamics continue to evolve. As natural disasters and emerging risks such as COVID-19 become more severe, and lockdowns and social distancing spur the adoption of digi ....

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