Capgemini SE: Capgemini Press Release // World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world Best regards, _____________________________ World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world Successful insurers will connect channels and empower their distribution network with emerging technologies, to overcome COVID-19's impact on customer acquisition and retention. Paris, May 12, 2021 - , published today, finds that insurers need to rethink their distribution models to offer uninterrupted service, superior customer experience (CX), and maximum value as the industry's business dynamics continue to evolve. As natural disasters and emerging risks such as COVID-19 become more severe, and lockdowns and social distancing spur the adoption of digital channels, the world is more insurance conscious. Therefore, insurers need to empower their distribution network with emerging technologies, including augmented and virtual reality and AI, and embed insurance in customers' daily lives by embracing open insurance, the report found.