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Women more aware of but less likely to engage with group protection

‘Gender paradox’ explains women not taking group protection
By
Lois Vallely
9
th June 2021
10:49 am
More women than men know the limitations of state health and welfare support yet fewer engage with group protection benefits.
This is the finding from a study by Legal & General it terms a ‘gender paradox’ on group protection insurance.
It defined ‘engaging’ with the policy as reviewing and adjusting cover levels according to need, using the embedded value services and/or making a claim.
Across group income protection (GIP), critical illness cover (CIC) and employee assistance programmes (EAPs), 66% of women (and similarly 63% of men) find these policies relevant to their health, wealth and happiness. ....

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キャップジェミニ、ワールド・インシュアランス・レポート2021を発表

キャップジェミニ、ワールド・インシュアランス・レポート2021を発表
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बिजनेस स्टैंडर्ड - बीमा कंपनियों को डिजिटल पर ध्यान देना जरूरी: रिपोर्ट

बिजनेस स्टैंडर्ड - बीमा कंपनियों को डिजिटल पर ध्यान देना जरूरी: रिपोर्ट
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Insurers must change customer experience to acquire new business

Insurers must change customer experience to acquire new business
By
Charlotte Richards
12
th May 2021
12:01 am
Insurers need to rethink their distribution models for a superior customer experience, maximum value and uninterrupted service, Capgemini and Efma’s World Insurance Report 2021 shows.
In the wake of the Covid-19 pandemic, the world has become more insurance conscious, and the adoption of digital channels is one way for the insurance industry to catch up.
According to this year’s report, more than 60% of insurance executives surveyed said that Covid has affected their firm’s customer acquisition efforts, and 40% cited an impact on customer retention. ....

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Capgemini SE: Capgemini Press Release // World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world

Capgemini SE: Capgemini Press Release // World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world
Best regards,

World Insurance Report 2021: Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world
Successful insurers will connect channels and
empower their distribution network with emerging technologies,
to overcome COVID-19 s impact on customer acquisition and retention.
Paris, May 12, 2021 -
, published today,
finds that insurers need to rethink their distribution models to offer uninterrupted service, superior customer experience (CX), and maximum value as the industry s business dynamics continue to evolve. As natural disasters and emerging risks such as COVID-19 become more severe, and lockdowns and social distancing spur the adoption of digi ....

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