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California unemployment: New EDD call center employees finish training, wait time still 40 minutes

California unemployment: New EDD call center employees finish training, wait time still 40 minutes
A year into the pandemic and the state s unemployment call center is still overwhelmed with callers.
KGO
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SACRAMENTO, Calif. A year into the pandemic and the state s unemployment call center is still overwhelmed with callers.
On Thursday, the Employment Development Department announced that 251 new call center workers completed the department s expedited training program earlier this week.
But even with nearly 3,500 agents, the average wait time to reach someone is about 40 minutes.
Also, fraud remains a big issue. EDD spokeswoman Loree Levy says California is not alone. ....

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California unemployment: EDD mistakenly cuts off man's benefits, accuses him of being in jail

California unemployment: EDD mistakenly cuts off man s benefits, accuses him of being in jail
I m not incarcerated. I have never been incarcerated.
KGO
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UKIAH, Calif. The EDD has been denounced for paying billions of dollars in fraudulent claims. That includes more than $800 million paid to jail inmates running a scam from behind bars.
Now as it tries to block those payments, EDD has mistakenly accused honest workers of being in jail and cut off their benefits.
Law-abiding workers have been collecting unemployment for months. Suddenly, the EDD is telling some of them they can t have benefits after all, because they are in jail. But they are not and in these cases, they never have been. ....

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California unemployment: Thousands of fraud victims get income tax bill for jobless benefits paid to scammers

California unemployment: Thousands of fraud victims get income tax bill for jobless benefits paid to scammers
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COMPTON, Calif. (KGO) We ve heard the astronomical numbers: as much as $30 billion in fraudulent unemployment benefits paid by the EDD. Now in the latest twist, millions of Californians who never got benefits are getting hit with a tax bill to pay taxes on benefits the scammers got.
We re already hearing from folks across the state someone stole their identity to file a claim. Now they are getting a 1099 from the EDD, saying, You have to pay income taxes on the money the scammer got. ....

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