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Salesforce Focusing on Customer Service from Anywhere

Salesforce Focusing on Customer Service from Anywhere
As the nation begins to re-open and adjust to post pandemic realities, business leaders are realizing that many of the digital technologies implemented over the last year will likely remain permanent aspects of work culture.
This fact may require additional changes to be made for the entire workforce, such as allowing employees to have flexible schedules and work from home more, or for retailers offering some of the same digital options consumers have become accustomed to even after re-opening.
Finding some sort of balance will be critical moving forward. To help support this move into the next generation of services, CRM solutions provider Salesforce has introduced it’s latest version of Service Cloud. The latest generation of the offering provides more connected and personalized services from anywhere- and via one digital engagement platform. ....

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Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere

Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere
Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs
New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model - all in one system
The Estée Lauder Companies, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations
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SAN FRANCISCO, April 21, 2021 /PRNewswire/ Salesforce, [NYSE: CRM], the global leader in CRM, today introduced the next generation of Service Cloud technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform. ....

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Service Management Experts at Jolt Consulting Group Report 2020 Revenue Growth of 23%

Service Management Experts at Jolt Consulting Group Report 2020 Revenue Growth of 23%
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SARATOGA SPRINGS, N.Y., Jan. 21, 2021 /PRNewswire/
Jolt Consulting Group, a leading provider of transformational business and technology services for service organizations announced that in 2020 the company achieved record results across all key financial and operational categories.
I m pleased to announce our 2020 results with records across our company operating metrics including revenues, gross margin and net profit. It is evident from the number of consulting engagements 225+ and growing that our clients value our unparalleled expertise in the service industry. Our ability to advise our clients from both a business operations and technology perspective is a key Jolt differentiator, stated Jeff Oskin, CEO/President of Jolt Consulting Group. Achieving these records in the midst of a pandemic is a testament to the expertise o ....

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