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The future of the passenger experience


The future of the passenger experience
DUBAI, January 25, 2021
2020 turned the transport sector on its head. Since the outbreak of the Covid-19 pandemic, cities across the world have enforced restrictions on public transport in order to limit transmission of the virus and ensure public safety. 
 
As a result, the public transport sector has been severely impacted. The decisions people have had to make regarding their transportation requirements changed drastically overnight, impacting everyday commutes all over the world.
 
Now more than ever, people are worried and anxious about being in crowded areas and the impact on public transport has been phenomenal. Whilst we still have a long way to go, the situation has made us look more closely at certain aspects of transportation, to see where improvements can be made during this time, according Kristine Pitts, Director of ExperienceLab Middle East and Rena Baba, UX Consultant at ExperienceLab Middle Eas ....

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