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How frontline teams engage with patient-centred quality improvement


Research summary
18 January, 2021
Organisations that provide good patient experience also perform well against other clinical and organisational measures. A study has found that frontline teams engage most with patient experience feedback when a range of professions and levels of seniority are involved
Abstract
Improving patient experience is a key part of quality improvement in the NHS; a lot of patient feedback is collected but not necessarily acted on. A study explored how frontline hospital ward teams engage with this data, finding that progress was generally greater when there was support from a central patient experience function and when the ward team comprised a range of professionals of different levels of seniority. This provides a wider range of skills, networks, ideas, resources and authority. ....

United Kingdom , United States , City Of , Stephen Parkin , Catherine Montgomery , Louise Locock , Alison Chisholm , King College London , University Of Aberdeen , University Of Edinburgh , Health Services , Point Of Care Foundation , Oxford Biomedical Research Centre , Nuffield Department Of Primary Care Health Sciences , Delivery Research , Quality Safety In Health Care , University Of Oxford , International Journal For Quality , National Institute For Health Research , Health Care , Care Research , Research For The Sociology Of Education , College London , Nuffield Department , Primary Care Health Sciences , Biomedical Research ,

Search for missing Saint Andrews woman goes into 3rd day, 20 people combing area


Search for missing Saint Andrews woman goes into 3rd day, 20 people combing area
Wearing masks and high-visibility coats, community members in the Saint Andrews area are searching for a missing 68-year-old woman for the third day.
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CBC News ·
Posted: Dec 10, 2020 2:33 PM AT | Last Updated: December 10, 2020
Wilhelmina (Wilma) Catherine Montgomery was last seen on Dec. 7 in Saint Andrews. She was reported missing on Dec. 8.(Graham Thompson/CBC)
Wearing masks and high-visibility coats, crews are in the third day of a search for a missing 68-year-old woman.
According to RCMP, Wilhelmina (Wilma) Catherine Montgomery was last seen around noon on Dec. 7 in Saint Andrews. In a media release RCMP said Montgomery was reported missing Tuesday, and police are concerned for her well-being. ....

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