Research summary 18 January, 2021 Organisations that provide good patient experience also perform well against other clinical and organisational measures. A study has found that frontline teams engage most with patient experience feedback when a range of professions and levels of seniority are involved Abstract Improving patient experience is a key part of quality improvement in the NHS; a lot of patient feedback is collected but not necessarily acted on. A study explored how frontline hospital ward teams engage with this data, finding that progress was generally greater when there was support from a central patient experience function and when the ward team comprised a range of professionals of different levels of seniority. This provides a wider range of skills, networks, ideas, resources and authority.