Bringing User Experience News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Stay updated with breaking news from Bringing user experience. Get real-time updates on events, politics, business, and more. Visit us for reliable news and exclusive interviews.

Top News In Bringing User Experience Today - Breaking & Trending Today

How frontline teams engage with patient-centred quality improvement

Research summary
18 January, 2021
Organisations that provide good patient experience also perform well against other clinical and organisational measures. A study has found that frontline teams engage most with patient experience feedback when a range of professions and levels of seniority are involved
Abstract
Improving patient experience is a key part of quality improvement in the NHS; a lot of patient feedback is collected but not necessarily acted on. A study explored how frontline hospital ward teams engage with this data, finding that progress was generally greater when there was support from a central patient experience function and when the ward team comprised a range of professionals of different levels of seniority. This provides a wider range of skills, networks, ideas, resources and authority. ....

United Kingdom , United States , City Of , Stephen Parkin , Catherine Montgomery , Louise Locock , Alison Chisholm , King College London , University Of Aberdeen , University Of Edinburgh , Health Services , Point Of Care Foundation , Oxford Biomedical Research Centre , Nuffield Department Of Primary Care Health Sciences , Delivery Research , Quality Safety In Health Care , University Of Oxford , International Journal For Quality , National Institute For Health Research , Health Care , Care Research , Research For The Sociology Of Education , College London , Nuffield Department , Primary Care Health Sciences , Biomedical Research ,

Testing a toolkit that uses patient experience feedback to improve care

Review
14 December, 2020
A six-step toolkit was developed to support frontline teams to collect and use patient experience feedback. It was tested over a year on six wards to improve care
Abstract
Listening and responding to patients is essential but healthcare organisations struggle to do this effectively. This article describes a project to create the six-step Yorkshire Patient Experience Toolkit, which supports teams to collect and use patients’ feedback to improve care. Six wards trialled the toolkit and found that, while it addressed complex patient needs, the teams needed skilled support and collaborative processes.
Citation:
Nursing Times [online]; 117: 1, 39-43.
Authors: Claire Marsh is senior research fellow, Bradford Institute for Health Research; Rosemary Peacock is research fellow, School of Medicine, University of Leeds; Laura Sheard is associate professor, York Trials Unit; Rebecca Lawton is professor, Bradford Institute for Health ....

United Kingdom , City Of , North Yorkshire , Edwards Deming , Rebecca Lawton , Rosemary Peacock , Laura Sheard , Foundation Trust Public Inquiry , King College London , School Of Medicine , Improvement Academy , Coaches Network For Yorkshire , Health Services , Department Of Health , Bradford Institute For Health Research , Doing Action Research In Your Own Organization , Research Collaboration Yorkshire , University Of Leeds , Qualitative Health Research , Hs Dr Programme , Sheffield Hallam University , Health Expectations , Yorkshire Patient Experience Toolkit , Claire Marsh , Bradford Institute , Health Research ,