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NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost


NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost
NICE inContact
, a NICEbusiness (Nasdaq: NICE)today announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams.
With the Spring 2021 product release, organizations can now leverage cutting-edge, industry-first NICE Enlighten AI models to guide agents at the point-of-service on the most critical behaviors impacting the customer experience boosting customer satisfaction in real-time. In addition, CXone is enabling organizations to add custom apps as digital channels and redefine their self-service capabilities with a new no-code integration framework to bring your own market-leading virtual agents from Google and others. Also, with this release, new ....

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Information Services Group, Inc.: Enterprises in Germany Seek Analytics Providers to Manage Flood of Data


Information Services Group, Inc.: Enterprises in Germany Seek Analytics Providers to Manage Flood of Data
ISG Provider Lens report sees growing demand for data engineering services and cloud integration
Enterprises in Germany increasingly seek to gather and analyze data from varied sources, but many don t have the resources and experience to implement a holistic data management strategy, according to a new report published today by Information Services Group (ISG) (Nasdaq:III), a leading global technology research and advisory firm.
The 2020 ISG Provider Lens
Analytics Solutions and Service Partners Report for Germany finds companies in the country turning to providers of data analytics solutions and services to fill the gap. ....

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Enterprises in Brazil Look to Analytics Providers to Enable Better Business Decisions


Press release content from Business Wire. The AP news staff was not involved in its creation.
Enterprises in Brazil Look to Analytics Providers to Enable Better Business Decisions
January 20, 2021 GMT
SÃO PAULO (BUSINESS WIRE) Jan 20, 2021
Enterprises in Brazil are seeking support from providers of analytics services and solutions to glean insights from skyrocketing volumes of data, according to a new report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.
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The 2020 ISG Provider Lens™
Analytics – Solutions and Service Partners Report for Brazil finds enterprises in the country looking to data analytics providers as they focus on digital transformation and embrace data science. ....

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