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Systems Engineer (Remedy Helix; Smart Reporting)


Industry Certification: BMC Certified Administrator: AR System 9.x
Industry Certification: BMC Certified Administrator: BMC Atrium CMDB
Knowledge & Skills:
Excellent BMC Remedy product knowledge
Understanding of designing and developing Remedy for multi-tiered user support including Service Desk and IT Operations
Understanding of the Information Technology Infrastructure Library (ITIL) principles
Job Related Skills
Proficiency in configuring the BMC ITSM Suite, and integrated systems
Scripting experience Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System.
Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback. ....

It Service Management , Service Desk , Understanding Of The Information Technology Infrastructure Library , Service Management System , Remedy System , Root Cause Analysis , Corrective Action Plans , Information Technology Infrastructure Library , Helix Responsible , Remedy Helix , அது சேவை மேலாண்மை , சேவை மேசை , புரிதல் ஆஃப் தி தகவல் தொழில்நுட்பம் உள்கட்டமைப்பு நூலகம் , சேவை மேலாண்மை அமைப்பு , தீர்வு அமைப்பு , வேர் காரணம் பகுப்பாய்வு , திருத்தம் நடவடிக்கை திட்டங்கள் , தகவல் தொழில்நுட்பம் உள்கட்டமைப்பு நூலகம் , தீர்வு ஹெலிக்ஸ் ,

CNS Middle East revamps its Managed Services portfolio


April 22, 2021
CNS, the leading system integrator in the Middle East’s technology space, recently announced the revamp of their managed services portfolio completed with the recent ISO 20000-1:2018 certification for ITSMS (IT Service Management System) to best go with their customers’ technology transformation requirements.
The scope of this system applies to Sales, Consultancy, Implementation, Management and Support of ICT Infrastructure and Applications, including Cloud and all layers of technology services.
CNS is one of very few companies to achieve this certification for their Service Management System and this is a great testimony for the focus on quality that CNS prides itself with. This brings CNS an edge in high quality services compared to competition ....

Hatem Hariri , Service Management System , Itsms It Service Management System , Middle East , Management System , Total Cost , General Manager , வெறுப்பு ஹரிரி , சேவை மேலாண்மை அமைப்பு , நடுத்தர கிழக்கு , மேலாண்மை அமைப்பு , மொத்தம் செலவு , ஜநரல் மேலாளர் ,