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Glitch blamed after B.C. Ferries booked customers on sailings that didn't exist


Judith Barnett has travelled frequently between Salt Spring Island and the mainland for the last eight years. Knowing how busy it gets in the summer, she always reserves in advance.
On Monday morning, she arrived at the Tsawwassen ferry terminal almost an hour and a half early for her 9:10 a.m. ferry, only to be told that there was no boat.
“It was just an unbelievable situation, as I got a confirmation of my reservation when I booked and even received a generic email reminding me of my sailing on Friday,” said Barnett, 63. “I was not the only person either, with a long line of people dogs, children and holidaymakers in the same situation.” ....

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BC Ferries looking into 'error' that led to people booking reservations on non-existent sailings


 
VANCOUVER
BC Ferries is looking into what caused an error that had people showing up for two reserved sailings on the busy holiday Monday that didn’t actually exist.
The mistake meant a longer than expected travel day for many surprised customers, and still has some questioning how things were handled.
Annette O’Shea was one of the people who showed up early at the Tsawwassen ferry terminal on Aug. 2 with her dog, for a reserved sailing to Salt Spring Island that was supposed to depart at 9:10 a.m.
O’Shea told CTV News Vancouver she made the reservation in May, and was hoping to avoid travelling in the hottest part of the day, due to having her pet along with her. She also said BC Ferries sent her a reminder email about the sailing on the Thursday before her trip. ....

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