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Customer Success Platforms Market Detailed Strategies, Competitive Landscaping and Developments for next 5 years

Customer Success Platforms Market Detailed Strategies, Competitive Landscaping and Developments for next 5 years
iCrowd Newswire
04 Aug 2021, 19:19 GMT+10
Customer success is the business practice of ensuring whether the customers have achieved their desired outcomes while using any product or service. It focuses on client management that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy usually results in decreased customer churn and improve upsell opportunities. Customer success platforms help the industry partners by not only integrating many processes but also by saving cost and improving their customerâ€™s experience. It places actionable customer insights at your fingertips. Predictive alerts and complete health scores confirm Customer Success teams focus their attention on the accounts that need it most. ....

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Global Customer Success Platforms Market Report 2021: Opportunities in the Emergence of AI and Ml to Better Monitor Customer Journey

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The global customer success platforms market size is expected to grow from USD 1.0 billion in 2020 to USD 2.5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.4% during the forecast period.
Customer success platforms are used by organizations to create unique, 360-degree view of customers based on data captured from multiple channels, including offline as well as online channels, such as mobile, web, CRM, social media, third-party apps, and email. Such solutions have applications in numerous areas, including sales and marketing management, CEM, risk and compliance management, and revenue management.
COVID-19 is disrupting the world, businesses, and economies, thus impacting the livelihood of people, their interaction, and the way they manage their businesses. The ability to sustain is becoming the new normal for enterprises as they are shifting their focus from growth opport ....

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