Customer Success Platforms Market Detailed Strategies, Competitive Landscaping and Developments for next 5 years iCrowd Newswire 04 Aug 2021, 19:19 GMT+10 Customer success is the business practice of ensuring whether the customers have achieved their desired outcomes while using any product or service. It focuses on client management that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy usually results in decreased customer churn and improve upsell opportunities. Customer success platforms help the industry partners by not only integrating many processes but also by saving cost and improving their customer’s experience. It places actionable customer insights at your fingertips. Predictive alerts and complete health scores confirm Customer Success teams focus their attention on the accounts that need it most.