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Overall satisfaction with 'Big 4' banks is higher than a year ago with CBA & NAB the top two

New data from Roy Morgan shows overall 80.5% of customers are satisfied with their bank(s) in April 2021, an increase of 1.3% points on a year ago when the COVID-19 pandemic began. ....

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RBI to conduct customer satisfaction survey on bank mergers

RBI to conduct customer satisfaction survey on bank mergers
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Last Updated: Apr 26, 2021, 04:52 PM IST
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Synopsis
The proposed survey will cover a total of 20,000 respondents from 21 states, including Uttar Pradesh, Maharashtra, West Bengal, Tamil Nadu, Bihar, Karnataka, Madhya Pradesh, and Gujarat. In all, there will be 22 questions.
Agencies
The RBI will provide the contact number of the customers of bank branches selected from the 21 states.
The Reserve Bank of India (RBI) has decided to conduct a customer satisfaction survey to find out the impact of the recent mergers of state-owned banks on banking services being availed by individuals.
Among other things, the respondents will be asked whether the merger was positive from the point of customer services. The choice before the customer will be to tick one of the following options strongly agree; agree; neutral; disagree; or strongly disagree. ....

Madhya Pradesh , Uttar Pradesh , Tamil Nadu , Andhra Pradesh , Andhra Bank , Dena Bank , Bank Customer Satisfaction , Canara Bank , Punjab National Bank , Syndicate Bank , Vijaya Bank , Allahabad Bank , Indian Bank , Corporation Bank , United Bank , Reserve Bank , West Bengal , Oriental Bank , Bank Customer Satisfaction Survey , Grievance Redressal Mechanism , United Bank Of India , Oriental Bank Of Commerce , Reserve Bank Of India , Lakshmi Vilas Bank , Union Bank Of India , மத்யா பிரதேஷ் ,

RBI to conduct customer satisfaction survey on impact of bank mergers

RBI to conduct customer satisfaction survey on impact of bank mergers
business-standard.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from business-standard.com Daily Mail and Mail on Sunday newspapers.

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RBI bank mergers customer satisfaction survey reserve bank latest news

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RBI to conduct customer satisfaction survey on bank mergers
The Reserve Bank of India (RBI) has decided to conduct a customer satisfaction survey to find out the impact of the recent mergers of state-owned banks on banking services being availed by individuals. Among other things, the respondents will be asked whether the merger was positive from the point of customer services. The choice before the customer will be to tick one of the following options strongly agree; agree; neutral; disagree; or strongly disagree.
The proposed survey will cover a total of 20,000 respondents from 21 states, including Uttar Pradesh, Maharashtra, West Bengal, Tamil Nadu, Bihar, Karnataka, Madhya Pradesh, and Gujarat. In all, there will be 22 questions. ....

Madhya Pradesh , Uttar Pradesh , Tamil Nadu , Andhra Pradesh , Andhra Bank , Dena Bank , Bank Customer Satisfaction , Canara Bank , Punjab National Bank , Syndicate Bank , Vijaya Bank , Allahabad Bank , Corporation Bank , Indian Bank , Lakshmi Vilas Bank , United Bank , Union Bank , Image Source , Reserve Bank , West Bengal , Oriental Bank , Bank Customer Satisfaction Survey , மத்யா பிரதேஷ் , உத்தர் பிரதேஷ் , தமிழ் நாடு , ஆந்திரா பிரதேஷ் ,

CBA leads the Big 4 banks for customer satisfaction, while Beyond Bank tops the sector overall

Roy Morgan Research
CBA leads the Big 4 banks for customer satisfaction, while Beyond Bank tops the sector overall
Country:
Australia
Source: Roy Morgan Single Source (Australia). January 2005 â October 2020, n = 23,526. Base: Australians 14+.
New data from Roy Morgan shows small drops in customer satisfaction between September and October 2020 across most parts of the industry. But the Big 4 banks, Building Societies and Credit Unions are all still scoring higher than they were a year earlier.
In October 2020, 80.1% of Australia’s bank customers were satisfied. This is down 0.2% from the previous month, but up 0.6% compared to the October 2019 rating. Satisfaction for the major four banks as a group is 76.9%, down 0.4% on September but up 0.1% compared to a year earlier. ....

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