Can President right the Obamacare ship?
A day after the administration’s self-imposed deadline for improving the website, Zients detailed the turnaround efforts he’s been leading. Work has fallen into three broad categories: creating a new management structure for the site to improve decision-making and accountability; putting in place hardware upgrades to increase the system’s “redundancy, reliability, and scale”; and compiling a prioritized “punch list” of bugs and software improvements — 400 of which had been completed by Sunday.
Prior to the turnaround effort, Zients said, management of the enrollment site had been plagued by slow decision-making and a lack of accountability. These issues were addressed by creating a new management structure led by general contractor QSSI, which was tapped to oversee the site’s operations, and the creation of a 24-hour, rapid response team that constantly monitors the site and the experience users are having on it.