contingency plans for long on ground delays. clearly both failed this weekend. >> you heard the family say that some people, including themselves, had asked to get off the plane. they had been promised a shuttle would be coming at the seventh hour of their wait. what can they do in a case like that to get off the airplane? why couldn't they just bring out the air stairs and a bus and unload these people? >> that's the point. they could have -- terminal 4 at jfk has 14 passenger mover buses. they have 14 sets of portable stairs, and anywhere an emergency vehicle can go those buses can go, and they could have deplaned them. the problem is the port authority did not appear to be motivated to make that happen. >> so we know that no laws were broken here, but were promises broken in your opinion? >> promises were broken. i was on a tarmac delay task force for one year, and the port authority and all the other airports in the u.s. promised they would never allow the kinds of situations that happened to jetblue four years ago happen