>> we could have said that ten years ago. >> we've said it and we've stood before congressional committees and said we've got to fix it. when they ask for more people we said absolutely let's get more people. when they asked for more money, we said get them more money. give them everything they need. now years later on the back side they are saying we need to break the back of this backlog. the time has come for them to make that happen and we need to basically start all over, stop with this one way of doing it the way we did it in the '60s and revamp the whole process to fix it. >> if you apply right now for disability benefits and you are a young vet coming back from iraq-afghanistan, the average wait time is six months. to get disabilities payments. >> they are living on what? >> if you appeal it resets to two years. so the system is broken. the most important thing that we need to focus on is customer service and customers satisfaction of those veterans of all generations coming home and customers are saying this isn't working. so we need the president to be much more aggressive, we need
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