duty of care to customers. as matt was suggesting, jet tube lights should have been put on by his own... if yourflight should have been put on by his own... if your flight is cancelled for whatever reason, the airline should be putting you out on the next flight and we just never see that happening. that has been reported with several airlines and nothing has been done about that. what i encourages really is airlines that have got away with breaking the law continue to break the law and the situation for customers than is that they really have to know their rights, you have to be quite obstinate about it as well and keep afton to really request it and because you end up having to book an alternative flight and claim it back, that means you need money as well. you need a credit card in available cash. it can be very expensive. it tends to punish the least well off. these are people