i met the governor. we surveyed the damage. it was staggering. the width of the hurricane was 35 miles. puerto rico is 30 miles. a third of the island still without power. you guys know you're american citizens, right? yes. do you feel like it? yes, but we've been abandoned by our government of the united states, as well as the government of puerto rico. a bridge washed out, a community cut off. it's horrible because this is our only entrance and exit. there's nowhere in and nowhere out. for you, this is the end of the world right here. doctors saving the injured and the sick. also, the ptsd, post-traumatic stress disorder. from the hurricane. yes. they don't have food. they don't have water. they don't have jobs. this would never happen on the mainland. you'd see trucks everywhere. you'd see military deployment. thousands making the wrenching decision. i feel like a coward for leaving this. you feel like a sellout or something? yes, i feel like i'm selling out. i feel like i'm running away, just running away from this. but i also saw optimism. is there hope? there's always hope. yeah. for the three-and-half-million people here, american citizens, this is nothing less than a humanitarian crisis. ♪ ♪ six weeks after the hurricane, i was sure things would have improved and i'd see recovery. let's go. what i found along the way stunned me. look at the fact that there's no power here, still, none. on the right side of the highway, there's plenty. on the left side of the highway, there's literally no power. i was headed for old san juan, usually the most popular tourist destination on the island. restaurant closed, store closed, bar closed. this isn't what old san juan is supposed to look like. a beautiful caribbean evening, and nobody here but a handful of off-duty contractors. where you all from? ohio. ohio? yes. where you from? georgia. georgia? they're among the few with a reason to be here. wandering around in the dark, looking for the few islands of life, like this bar. how did you guys get power and nobody else has power? we have a generator. we bought a generator. you did? how much was that? 20-something-thousand dollars. really? we just opened. it's our first day since maria. what's it normally like? it's normally super, super, super busy. super, super crowded. super crowded, but not tonight. old san juan is on life support, hemorrhaging money. just look at the impact on a single square block. let's say it a typical shop or restaurant had been doing $2,000 a day in revenue, multiply that by 40 closed businesses, that's $80,000 a day, almost $2.5 million a month lost all in one block. this thing goes this way, that way, and all these other cross streets. there could be a thousand businesses. they got some power going on in here. then, i came by a place called the casablanca hotel. lunch, dinner, cold beers. man: how you doing? i know you. it's become a refuge for exhausted neighbors, fighting to hang on. people like peter schintler. nice to meet you. he was just telling me your restaurant's across the street. a short walk, yeah. are you a native? no, i grew up in iowa, midwestern boy. peter told me he's been in puerto rico for 13 years. what happened is the debris blocked all of the drainage, and the water began to collect on the roof, and then we collected almost 4,000 gallons of water on the roof. every light socket, air vent, air conduct, water just found its way, you know, 40 feet into my restaurant. can we look inside the restaurant? i just want to see what it looks like. you guys are good at that. we already resurfaced the whole building. oh, this is all new? re-cemented it, repainted it. oh, man, this place is beautiful. peter says he's put $2.5 million into the restaurant, so it pained me to see the shape it was in. here, you can see these chairs are two months old, so you can see the damage from mold and bacteria and everything else, right? everything just -- they're gone. do you have the cash to reopen? if i need it, i can get access to more money. we're probably going to put our home on the market. we'll probably sell my car if i need to. this matters more to you than your home. yeah. how come? my home doesn't define me, my business does more so than my home. my friends don't visit me in my house. they visit me in my restaurant. i built this. this floor we're walking on, i put it in with my hands. there's of blood in here. i hope peter can recover. with 31 people that work here, he can't afford for this business to close. nice meeting you. i'll come by and see you this week, okay? you should be proud of yourself, you really should. not a lot of business owners stick with it like you are. there was an eeriness to nighttime in old san juan. but i wanted the get a sense of the damage in daylight, so i headed out. puerto rico is small, about a hundred miles wide, just 35 miles top to bottom. maria was so vast it swallowed the island whole. to survey the damage, i left san juan and headed west, into the mountains towards a town called utuado. along the way i noticed something: people collecting water along the road using improvised spigots. where is that water coming from? [ inaudible ]. it's spring water? yeah. clean? yeah. how many gallons is this, 295? 295, yeah. and how many times a day do you do this? two, three times a day. lemonis: it's six weeks after the hurricane, and hundreds of thousands of puerto ricans still don't have running water. yeah. where is it from? [ speaking spanish ] the spring. sí. lemonis: what amazes me is the resourcefulness that people have to try to find things. i mean, this water looks like it could keep flowing. is it clean water? do we know? just because it comes out of the mountain we're assuming that it's clean. like, has anybody tested it? and these people are the lucky ones. what if you couldn't even leave your house? i heard about a stranded community that's just down the road. i'm going to see if i can find it. ♪ if you want to see the real strength of hurricane maria, just take a look at this. you live on that side? yeah, i live on that side. i live in the house with the yellow paint, the one at the top of the mountain. across the river is the neighborhood of real abajo. the storm destroyed the bridge, and with it, the only way in or out. locals like carmarie have to use this: a shopping cart rigged with cables. it's their lifeline. this just goes back and forth? yeah, back and forth. when people here realized they had no way to get supplies, they built one. so food, groceries, water, gasoline, little kids. no people. no people? it's also how we're going to get our cameras across. now you just have to pull this. push it. you ready? if only it were that easy for me. i'm trying to avoid the water. i've heard it's contaminated. jesus. and then, there's this. coming up, the steps people take to survive. we know life can be hectic. that's why, at xfinity, we've been working hard to simplify your experiences with us. now, with instant text and email updates, you'll always be up to date. you can easily add premium channels, so you don't miss your favorite show. and with just a single word, find all the answers you're looking for - because getting what you need should be simple, fast, and easy. download the xfinity my account app or go online today. lemonis: think for a second what it means to be truly stranded: no power, no water, no communication, stuck. it's been weeks since hurricane maria, and the people of real abajo are feeling left behind. the sign says it all: "camp of the forgotten." hey, bud. there's only one way in, and it's not easy. if you knew how much i hated heights. i welcome you here. marilyn luciano has lived here for 25 years. now she's trapped here, too scared to make the climb down the ladder. it's a nightmare. it is. waking up the next day not having a bridge, it's horrible, because this is our only entrance and exit. there's nowhere in and nowhere out. when hurricane maria hit, a 47-foot surge wiped out the bridge. the water level was up to here? yeah. it took almost a week for the first rescue workers to arrive. federal response across the island has been criticized as too little, too late. they say that probably for july i will get lights. july? for july. that's seven months from now. that's seven months from now, so imagine how we're going to keep living. the storm may have taken her bridge, but it gave marilyn a new purpose. she volunteered to manage all the relief supplies for her neighbors. how many people live in this area? in this area we have 100 and -- that you're responsible for. 125 people. and are you the major now? that's what they say. but i'm not the mayor. [ speaking spanish ] bye. maybe not the mayor, but to the families here, she's at least a saint. and remember that shopping cart? so, how does all this get here? okay, all this gets here by that little cart. nobody asked marilyn to do this. she just stepped up. well, my sisters and my mom, they made me cry because they said that i was a hero, and i told my mom, i'm not a hero. this is how the real work is getting done in puerto rico, by people like marilyn. woo, all right. marilyn: i don't think you ought to look down? is that your advice? yes. you want to come with me? i'm sorry. i'm sorry, what? i'll give you a hug and say bye, my darling. twenty minutes from that broken bridge, they're working around the clock at the national guard base, bringing help to some of the hardest hit regions in all of puerto rico. for people out here, getting to a clinic or hospital isn't just difficult, it's nearly impossible. so the doctors must come to them. astrid gandarilla is a psychologist, isak ihano, a nurse, and sharon gonzalez is a doctor. they are volunteers who travel with the national guard, treating patients who haven't seen help since the storm. what are you mostly seeing? are you seeing hydration issues? respiratory problems, hypertension... cancer. ...diabetes, cancer. also, the ptsd, post-traumatic stress disorder, here right now. from the hurricane? yes. yes. they don't have food. they don't have water. they don't have jobs. they lose everything. lemonis: they started as strangers. now they call themselves the three musketeers, united by maria. today they're joined by a local doctor, luis cortez, and me. are you ready to go? yes. okay, let's go. [ speaking spanish ] lemonis: we're headed to a remote village in the mountains, and, man, this is one seriously off-the-road house call. the storm ripped through the center of the island, swallowing roads, causing mud slides. i didn't see a single power line standing. how far up the mountain are we, almost to the top? not even close. you're comfortable, right? normally it would be fine from here, because we lost one of the bridges we need to go another way, reroute, and it's going to take us one hour. a few miles in, we have to leave the big trucks behind. they won't make it up the narrow, mudded-out roads. this is a logistics nightmare, but at the end of the day, you see people doing real good trying to bring care to one person at the top of the mountain. one of the guys from the national guard was telling me that yesterday they traveled three hours to take care of one person. right now, mother nature is kicking our ass. ♪ after two hours, we finally reach our first patient. sharon: ¿cómo está? this is gladys. she's been waiting on this porch since 4:00 a.m. lemonis: need water? gladys: [ speaking spanish ] lemonis: they check her pulse. and some vital signs are harder to measure. ♪ a few words of encouragement go a long way. [ speaking spanish ] as the days without power or water wear on, some people are losing hope. depression, anxiety, and suicides are on the rise. gladys can't walk. she suffers from high blood pressure, arthritis, a respiratory disease, and on top of all that, she smokes. aspirin can help to prevent blood clots. [ speaking spanish ] as you guys see someone like gladys, that could be our grandmother, our mother, our neighbor, like it was hard for me to be there. yeah. honestly, how do you do it? breathe, in, suck it up, and do the work. for me, it's more personal, because it's my island, that these people need me more. lemonis: the scope of the disaster is hard to grasp. with no power, hospitals struggle to treat patients after the storm. the official death toll stands at 64. but the actual number is in dispute, and may be far higher. almost half the people here have limited access to medical care, and there's a critical shortage of doctors. add a lack of clean water, rampant mosquitoes, and raw sewage in the rivers, you have all the makings of a health crisis. and how many families need help, all of them? all of them. lemonis: back on the street, we hear shouting from across the river. [ distant yelling ] where are they asking for help? do you see them? how do you get to them? the bridge to their neighborhood washed away in the storm, leaving everyone on the other side completely cut off. you have to find a spot, but if you go this way, it's going to get steeper, not easier. the question isn't if we're crossing, but how. [ speaking spanish ] not down here, but over here? yes. we're the strongest nation in the world and we're trying to figure out how to cross a river to bring people diapers and water 42 days after the hurricane. right here, guys. does somebody need help? a child is sick? the national guard isn't wasting any time. they head across with supplies for the families. let's go. let's do it. now it's our turn. don't worry about me. [ speaking spanish ] grab her arm. be careful here. i still want you to hold on. i got her. the young mother leads the way. at the top, her sick baby girl. aah! [ laughs ] she's got a fever, and this 87-degree heat isn't helping. they recommend cold compresses for now. but if her fever doesn't come down soon, dr. gonzalez said she'll need to go to a hospital. the closest one is two hours away. and back down we go. get on the chain. get on the chain. ♪ man, is there hope? there's always hope. help needs to continue. we need more. what is important is to show, really, this is the other side, reality. reality. the huge reality, okay? because many people have seen the devastation, but few people have seen that we are really working. lemonis: after 14 hours, they saw just five patients. there's no way to know how many are still waiting. these folks are getting up in the morning -- 4:00, 5:00 in the morning. they're traveling up a mountain three, four, five, six hours, to see four patients. going back down the hill, going to bed, getting up and doing it again. and by the way, when they go home, they don't have power either, or water. coming up, the hidden disaster: people giving up and moving out. i'm not scared. i'm just scared to start from zero, and it's my home. this is what kills me here, it's my home. this you myour joints...thing for your heart.... or your digestion... so why wouldn't you take something for the most important part of you... your brain. with an ingredient originally found in jellyfish, prevagen is now the number one selling brain health supplement in drug stores nationwide. prevagen. the name to remember. lemonis: puerto rico is running on fumes. there are generators everywhere, and 6,000 miles of downed cable. the electrical grid is crippled. jose sanchez with the army corps of engineers is leading the effort to restore it. lemonis: what percentage of the island after 42 days is still without power? 63% of the original generation has not been restored yet. it is a difficult task, but it's also a powerful storm. and how many trucks do you have working on this effort? so, right now, we have over 300 trucks in puerto rico. that's it? no, no, but that's just the initial flow, right? we have 40 that just arrived today. we've got over 200 next week, over 200 the week after. this would never have happened on the mainland. you and i both know it. i know you can't say it. i can. but it would never happen on the mainland. you'd see trucks everywhere. you'd see military deployment. this is essentially a war. this is after a war. a bomb hit. it almost looks like a war zone. it is. no water, no food, no medical, no power, it's a war zone. the department of finance has deployed a number -- i mean thousands of people here. you just saw them. they need more. there needs to be more. and we're really working hard. more. lemonis: the blackout is now the largest in american history. patience ran out long ago, and many have decided to leave puerto rico for good. to really understand the exodus, i went to rosa del monte, the biggest moving company on the island. oh, my gosh. the stampede had already begun. what's up, guys? this is all leaving? yeah. that is just leaving. [ speaking spanish ] man: orlando. orlando? and what about that truck? [ speaking spanish ] massachusetts and connecticut, orlando. [ speaking spanish ] lemonis: essentially, what's happening is people are trying to get out of here. it's kind of ironic that one of the busiest businesses in all of the island is a company that's actually helping people leave the island. you can see who's leaving without even stepping inside. let me point something out: mercedes, ford, another mercedes, an ss camaro, big ford -- expensive truck. these aren't cheap cars, and so if 47% of the island is under the poverty level, this is the 53%. these are wage earners. this is the tax base. this type of capital is leaving the island. hi, there. upstairs, the place is packed. i could tell right away this wasn't business as usual. so, in may, how many customers did you see a day? maybe like 30, 40. a day? yeah. and how many do you see now? over a hundred. lemonis: how many of you are leaving the island? woman: [ speaking spanish ] where are you going? jacksonville, florida. jacksonville. mississippi, biloxi mississippi. mississippi. orlando. orlando. man: tampa. tampa. man 2: orlando. orlando. new york. new york. woman: kentucky. kentucky, all right! man 3: south dakota. south dakota? how did you pick south dakota? i have my business there. oh, you have business there? yeah. and do all of you have family there, or just friends or jobs? all: family. family. family. so you're going to move in with them? for a minute. [ singing in spanish ] lemonis: the moving company sent me to lilliam barios. she's optimistic despite the heartache. she's lived here her entire life, built a home, a career, raised her kids. that's the one thing about puerto rican people: very tight knit family. yes. they stick together. not only whether you're related or not, you could see it in the community. and is that a cultural thing? yes, it is. lemonis: after 23 years, she and her husband, adrian torres, have made a wrenching decision: they're leaving. six weeks without water, power, or phones has worn them down, and they're heading north to chicago. why did you pick chicago? i'm from chicago, by the way. we were born and raised in chicago. oh, you were? well, the suburbs. is it hard for you to think about leaving here, though? yes. we're going to miss it. are you scared? i'm not scared, i'm just scared to start from zero, and it's my home. this is what -- this is what kills me here, it's my home. ♪ lemonis: their home, the town of lares, was ground zero for a mass exodus from puerto rico even before hurricane maria hit. since 2000, lares alone has lost nearly a quarter of its population. and in the last decade or so, some 650,000 people have fled the island and its stagnant economy. then came the hurricane. one study says as many as 200,000 people will leave in its wake. today, there are far more puerto ricans on the mainland than there are on the island itself. but there's no power here. lilliam and adrian are just the latest. this is my mom and dad's hometown. when i first got here, there wasn't one empty store here. i could really feel something missing just by walking around the center of town. they were all -- there wasn't one empty building. all the stores were full, all of them. and how long have they been empty? did they close since the hurricane? no. no, they're weren't closed before the hurricane. but this was recently, so they were there. they were there not too long ago. what's that place? lilliam: that's the ice cream place. they're exotic, different ice creams where you need to taste one. heladeria lares is the oldest ice cream shop in puerto rico. they were telling me that you have, like, crazy flavors. yes. we have corn, carrot, pumpkin, sweet potato, and cazuela is like a pumpkin pie. as neighboring businesses melt away, alberto baretto is hanging on. is this a family business? yeah. it's my dad's. it used to be my granddads. third generation. yeah. adrian: it's very famous. a lot of people. there's bill clinton up there, and there's a lot of people. but that was before puerto rico fell into crushing debt and hard times. recently, there have been fewer customers, and the exodus hasn't helped. there's this road called la cieca commercial and that road, "la cieca commercial," means business street. and that's where all the businesses were. now you go through that street up and down, and it's full of empty businesses, you know, foreclosed houses, foreclosed businesses. everything's abandoned. are you at the tail end of people leaving or are you at the beginning of people leaving? no, i think we're at the beginning. we're at the beginning. yeah. they're selling most of their belongings... that has to be, uh -- there goes our washer. lemonis: ...and taking very little to chicago: a bedroom set, their clothes, and memories. our kids were small. each and every one of their had their own room here. you know, they grew up in this house. we had a lot of nice family time here, family holidays. you know, that's what kills me more is the holidays and everything. but they're not here anymore, so we feel lonely here. but choosing to go is its own trial. lilliam and adrian already have a kind of survivors' guilt. right. sometimes i feel like -- i don't know -- i feel like a coward for leaving. but it's -- why? i feel like... we're abandoning puerto rico. ...we're abandoning puerto rico. like, we can -- like, i don't know. it's like i have a lot of mixed emotions on that. like, leaving everyone behind and knowing, like, we have -- i have a granddaughter. i'm going to leave her behind without power while i'm going to be in chicago with power and water, and, like, drinking water and, you know, all the necessities everyone else needs here and, like, we're running away from it. lemonis: coming up, they survived the hurricane. now they face a new threat. are you worried about the living conditions here? yeah, mostly because of the garbage. raphael: just fourt are brothers who hate bullies, and love this city. leonardo: woo! michelangelo: whoa! haha. leonardo: gear up guys! lemonis: it had been a few days since i checked out old san juan. it was nighttime. "restaurant closed because of the hurricane." normally there would be crowds of tourists, but it was largely deserted. but what about in daylight? what's up, guys? i went back for another look. there's still a lot of stuff closed 45, 46 days after the hurricane. along the way, a gift shop. are you open now? man: we're open. we closing now if you want to come in. yeah. when did you open? around three days after the hurricane. on a typical saturday, how many customers would you see? lemonis: how much foot traffic? 20 people a day? oh, no, no. a hundred? yeah, 200 or 300, 400, 500,yeah. in a day? in a day, yeah. and how many have you seen today? 30. it sure doesn't feel like a resort island. finally, i came back to marmalade, the restaurant that owner peter schintler showed me several nights earlier. okay, i have one question. you know, i came back specifically to find out if your generator was hooked up. it's on the roof. it's not hooked up so, yeah. any progress since i saw you? what's on that list? that's today's list, yeah. we got stuff today, we're doing, staining wood. we sanded tables, some drywall work. a little bit of work in the bathrooms. if i came back two weeks from now, especially to come see your opening, would you be open? we're going to be open. i'll come and have dinner here. we're open. i'll bring some people. we're open. two weeks, you think you'll be open? yeah. no matter what? man, if we're not, i'm worried, you know. peter is one of the countless people who have been punched in the gut by this crisis. i had a hard time grasping just how much puerto rico is up against. governor, how are you. how are you? very nice... but then i met with the governor, ricardo rossello, and it began to become clear. what kind of moment is this for you? you know, i am glad that if this was going to happen, i had my team on top of it. you know, it is the most challenging time in our modern history. for this island. for this island. we have fiscal crisis, economic meltdown, fiscal oversight board, we can't borrow. a real financial disaster that came before the natural one. he gave me the full picture, the damage from maria. i just want to give you a perspective, right, when we say that the hurricane comes over this way, the width of the hurricane was 35 miles. puerto rico is 30 miles. so once it's touching over here, it's touching over here. 100% of the island got hit by sustained category 4 hurricane winds. the mountainous region of puerto rico had vulnerable housing. vulnerable housing is a nice way of saying housing that was built a long time ago that wasn't built with concrete... that's right. ...and any code. that's right. sticks and stones. but vulnerable doesn't even begin to cover the next place i visited. the coastal town of toa baja is just six miles from san juan. but after the hurricane, it might as well be on another planet. when is this garbage going to get picked up, if ever? no bien. no bien. a month and a half after maria, folks here are still without power. regular life is a distant memory. i'm marcus. julio santiago. nice to meet you, sir. nice to meet you. you have beautiful children. i love them, man. that's what keeps me moving: my wife and my family. julio santiago pagan and his wife, iksa, barely survived the storm with their three kids. how high was the water? right here. there's a mark right here. the water was above your wife's head. they lost everything, and it's still not over. are you worried about the living conditions here? yeah, mostly because of the garbage, you know. they're concerned that their neighborhood is making the kids sick. julio: it started with this little fellow got fever one day and a half. luckily it didn't go worse. who had the fever? the little one. then it went to him. so they have some medicine, and it never got worse. they're fine. my question is, where's the government? it's 45 days since maria hit. i'm surprised that julio's not angry. still, you're taking care of your family. you're taking care of what you can. but i know there's people had it worse, you know, so in the meantime, we've got to thank god. when we come back, surprises in the night. by the way, it's only going to get darker, right? oh, yeah, definitely. that's when the rats start coming out. what? the rats. the who? lemonis: for all the daily challenges facing puerto ricans, the problems are tougher at night. in the mountains that cross the island, it's not just dark, it's pitch black. how do they have a light? because they probably have a generator. hi. i took a walk through the town of morovis with maria roman. what is that noise? it's called a carcin. it's like a little prawn. it has long legs and it only lives in puerto rico. it's loud. yes. every night? every night. everywhere you go in puerto rico you will hear that. sounds are intensified. unfortunately, smells are, too. the garbage is unbelievable. it took just ten hours for hurricane maria to blow morovis back a century to a time before public utilities. for starters, it demolished the town's only bridge. the bridge is actually -- see where that road is over there? yeah. higher, all the way up there. oh, it floated down. half of it. there goes the other half. and there goes the other road on the top. but people out here are resourceful, and they built a crossing. they just added cement. while the water was flowing over it? yes, where you see the sandbags? yeah. they put all the sandbags to hold back the water so they can do that. the entire passage was locals aggregating concrete, so that passage that you see isn't something that was there. you know, it's like i keep reading things from mainland news like, oh, the puerto rican people need to do work or they need to do it themselves. it's like, okay, they did it. but they shouldn't have too. then, there's the problem of too little water. you can have no power, but if you have water, people can survive. i think the light, we can be without light. but water, that's everything: where you cook, you wash yourself, clean the house, everything. the water is life. the only clean source in the area is a well on a private horse farm where maria's husband is caretaker. and so you're responsible for administering water to everybody in the town? yes, in the community. how many people? there are, like, over 300 families. wow. are their homes destroyed here? yes. i mean, really destroyed to an extreme, yes. when i went to el salto, i literally -- where is el salto, up in the mountains? that's up the road inside where the farm is and you keep straight. it's up in the mountains. through the peak, through a valley? yes. take me across? sure. maria: when it rains a lot, this really is like an ocean, i mean, really. we're literally driving over the river. yeah, look. ♪ yes. i mean, i cry every night, because i want to go back to what i had. see, this is deep mountains. this place is so beautiful. yeah, it is. look at the river. yeah. and the mountains. el salto is perched on the side of a gorge. it's home to trinidad rivera and her extended family. we trekked up to her house... you have to cross a zigzag. ...or what's left of it. there used to be a wall here? yeah. and a roof. yeah. the roof is right there. that's the roof. this was your family room? yeah. yeah. her furniture, everything. trinidad has video from the day of the storm. as the river rose, she took shelter. [ speaking spanish ] she was there with her three kids and a cousin. lemonis: in the shower? no, right here. yeah. during the storm the roof came out, and she started screaming, "help me, help me, i need help." lemonis: she hasn't gotten much of that, but she's still hoping fema will pay to fix the house. i know it's hard. i do, i know it's hard. i do. and now i'm at this moment in time where i don't even know what to think. no roof, no electricity, no water, no walls, american flag is flying, like, this is the united states? this is what it's supposed to look like? with night falling, we made our way back to morovis. maria's neighbor, julio rivera, has been living on her porch. is the roof gone from the house? [ speaking spanish ] completely gone. and so, where are you sleeping now? they're sleeping outside. lemonis: with no lights, no power, no comfort... [ singing in spanish ] ...julio finds solace in a church hymns. [ weeping ] but sometimes, it's still too much. [ speaking spanish ] why are you crying? [ birds singing ] until then, people are facing the third-world conditions here with real bravery, and a little humor. by the way, it's only going to get darker. oh, yeah, definitely. that's when the rats start coming out. what? the rats. the who? the rats because of the garbage. the garbage? they're going to start coming out now? oh, yeah, in the dark. do you see my face? do i look scared? do you see my face? i am scared. coming up, the most important discovery i made during my time in puerto rico. wifiso if you can't live without it...t it. why aren't you using this guy? it makes your wifi awesomely fast. no... still nope. now we're talking! it gets you wifi here, here, and here. it even lets you take a time out. no! no! yes! yes, indeed. amazing speed, coverage and control. all with an xfi gateway. find your awesome, and change the way you wifi. ♪ lemonis: friday night on the streets of san juan and you can almost forget puerto rico was rocked by a hurricane. but the recovery has been painfully slow. almost three months after the storm, i came back for one more visit, my third, to see what had changed. my first stop, marmalade. last time i saw it, the restaurant, along with its owner, peter schintler, was a wreck. i spent 13 years of my life here. my friends don't visit me in my house. they visit me in my restaurant. how would it look tonight? ah, lights back on. whoa, look at this place. hey, man. a few small changes since the last time you were here, right? oh, my gosh. you did a good job putting this place back together. yeah. and obviously the team did a great job, too. 31 people strong. i got to hand it to him. the place looks amazing. but it's prime season and the real challenge is holding on until the tourists come back. if we can't get enough butts in chairs to do it, then so be it, then maybe we'll all go somewhere else and try it in another city. but we're going to go out kind of doing things our way. lemonis: the next day, i head back to the mountains near utuado. remember marilyn luciano? for you, this was the end of the world right here. for me, this is it. her community had been cut off when the bridge collapsed. today, just around the bend, they've made a temporary fix. marilyn: hi! is this your new bridge? well this is my new bridge. so happy to see you. how are you? fine. fine. i'm so grateful to see you. when did they put this in? it's been, like, 15 days already, but the first day we got out of here was the day before thanksgiving. you did? yes. that was amazing. was that your first time out? yes, my first time out. after seeing marilyn, i drove five miles down the road, back to that improvised spigot. where is it from? [ speaking spanish ] the spring. sí. lemonis: this time i gathered a sample and brought it to a certified lab near san juan. the results, it was positive for e. coli, a type of harmful bacteria that can lead to sickness and with bad strains, even death. just another drop adding to a flood of misery. we don't have communications. there is still lingering danger. before i left, i paid one more visit to governor ricardo rossello. lemonis: i saw you about 60 days ago. what's changed since then? many things have changed. this has been a significant catastrophe, but obviously everything is heading, now, towards gets to a point of normalcy. but places like utuado, places in the mountains, some of the places in the southeast of the island, they're still a ways away from normal. without basic living functions, how long can people hold on? people are losing their jobs, the schools, some of them are still not open. millions of lives have been totally turned upside down, and i didn't really understand it until i started putting faces to the tragedy. this is like a nightmare you can't wake up from. like, you try to wake up from it and you can't. lemonis: after my time here, i'm convinced this is an american crisis, and i'm not sure america's paying attention. i'm marcus lemonis. ♪ ♪ lemonis: tonight, we're going to california. more than just scenic, sunny, and trend-setting, the golden state is also the greenest.

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