>> my father was my best friend. >> a mess, that's a word i have heard many people use, not just you. let's first talk about the just very -- we had a close -- decision. several states, colorado, new york, kansas, what they decided ah. to do was to let people window shop. >> very close to your dad? you just had to put in a little >> i was close to my dad, yes. bit of information. your age, what county you lived in, a little bit of information. >> she was emotional. and you could look at various she was angry. policies that might be available to you and how much they would rachel macneill speaking about cost, then you go through the the suspicions their nanny, seen right here, was a bit more than registration process, which takes some time. just a nanny to her father and there's a lot you to do in that family. process. the federal government made a decision to do it the opposite >> did at some point you become way. first you have to get a log in and register. we have to verify your identity. aware that the relationship between your father and gypsy there's a lot of steps. then we'll show you the willis was something more than a nanny? >> yes. >> okay. policies. that was the decision that they made before october 1st. without getting into the and it slows things down. when -- this is how it works in specifics, approximately when did you become aware of that? some other places. that slows things down because you have all these people coming >> it was very apparent, just in, rushing to get all this information, that slows the site shortly after my mother's death. down, according to many experts we have talked to.

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