Share this article Share this article GREEN BAY, Wis., May 4, 2021 /PRNewswire/ -- Associated Banc-Corp (NYSE: ASB) ("Associated") received the J.D. Power Award for ranking highest in the J.D. Power 2021 U.S. Retail Banking Satisfaction Study for the Upper Midwest Region* for customers' satisfaction with their retail bank. Associated Bank ranks #1 in Customer Satisfaction Study with Retail Banking in the Upper Midwest by J.D. Power The Retail Banking Satisfaction Study measures satisfaction in six factors: account opening, communication and advice, channel activities, convenience, problem resolution, and products and fees. Associated ranked #1 in convenience, channel activities and new account opening. Channel activities include seven subfactors: ATM, assisted online (chat), branch, call center, IVR (interactive voice response), mobile and website.