Contact Center Software Market to Reach $72.04 Bn, Globally, by 2027 at 18.9% CAGR: Allied Market Research PORTLAND, Oregon, Feb. 16, 2021 /PRNewswire/ -- Allied Market Research published a report, titled, "Contact Center Software Market by Component (Solution and Services), Deployment Type (On-premise and Cloud), Enterprise Size (Large Enterprises and Small & Medium Enterprises), Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and Hospitality, and Others: Global Opportunity Analysis and Industry Forecast, 2020-2027." According to the report, the global contact center software industry was estimated at $18.70 billion in 2019, and is anticipated to hit $72.04 billion by 2027, registering a CAGR of 18.9% from 2020 to 2027.