congress to come together and solve this problem once and for all. every va secretary comes in and says i'm going to break the backlog. every va secretary leaves and says the next guy's got to break the backlog. it hasn't happened yet. >> i think people don't get it. it is the same story we heard 15 years ago and coming out of vietnam. general shinseki is i think we can all agree, an incredible guy, a soldier's soldier. and if he can't do it, isn't it time just to sort of light a fuse and say, start from scratch. >> you're dealing with some tremendous leaders. they have made it work and we started from nothing and we're going somewhere but when you sit and look at a transitioning service member who their goal is to get benefits in 295 days after separation and their reality was 404 days, that's over a year where that person is sitting there waiting for anything and that's why you have the 14,000 calls to the hotline for suicides. that's why you have these people who are just absolutely pulling their hair out saying what do i